Kempinski Hotel Cancun, Cancun
216US$
Book here and pay
10% less
than on Booking.com!
Key details
About the Hotel
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
View all
Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Sea side Double Room
Max:
2 persons
445 sq. feet
Bed options:
2 Double beds
Bathtub
Balcony
room details
Check Prices
Deluxe Sea side Double Room
Max:
2 persons
445 sq. feet
Bed options:
2 Double beds
Bathtub
Balcony
room details
Check Prices
Deluxe Sea side King Room
Max:
2 persons
445 sq. feet
Bed options:
1 King Size Bed
Bathtub
Balcony
room details
Check Prices
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi in public areas
- Paid parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Private beach
- Elevator
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid shuttle service
- Valet parking
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Stores/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness center
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Patio
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
- Bathroom telephone
Media
- CD player
Show more
Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
1.3
mi
Museums
Mayan Museum of Cancun
1.4
mi
CancunMexico
Avenida Kukulkan
3900 ft
Museums
Museo Subacuatico de Arte
2400 ft
Mall
Luxury Avenue
3500 ft
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
3500 ft
Mall
Kukulcan Plaza
3500 ft
Beach
Playa Marlin
5100 ft
Shopping Area
Luxury Avenue Cancun
3000 ft
Aquarium
Interactive Aquarium
1.2
mi
Museums
Cancun Wax Museum
1.2
mi
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
1.3
mi
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
1.3
mi
BLVD Kukulkan KM 6.5
Extreme Games Cancun
3500 ft
Blvd. Kukulcan 13
Marlin Beach
4000 ft
Shopping Area
Fashion Harbour
1.1
mi
Mall
La Madonna
1.2
mi
Parks
arte Garden
1.3
mi
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
1.8
mi
Museums
Parque Maya Cancun
1.5
mi
Benito Juárez
Laguna Nichupte
1.7
mi
Beach
Playa Delfines
2.4
mi
Blvd. Kukulcan
Parque Ventura Cancun
1.8
mi
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
2.4
mi
Blvd. Kukulcan
Iberostar Cancun Golf Course
2.2
mi
Chetumal Km 36. 5
Water Park at The Grand
2.3
mi
Night club
Coco Bongo
3.1
mi
Blvd. Kukulcan Km 9
Cancun Convention Center
3.2
mi
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
The Club Grill
100 ft
Retorno del Rey #36
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
8.8
Location
8.2
Service
8.8
Dining
9.2
Clay
United States of America,
February
2025
7.2/10
My stay was overall good, with perfect service and a stunning oceanfront suite. though I did encounter a couple of minor setbacks. The beach area was beautiful, and the food quality at the Club Level was great. However, I noticed some inconsistencies in room cleanliness and a couple of unprofessional interactions with staff.
Rooms
10.0
The oceanfront suite was absolutely fabulous. spacious, immaculate, and with amazing views. I truly felt at home with the generous storage and ample bathrooms, complementing the relaxing ambiance.
Service
9.0
The staff were attentive and genuinely seemed to care about my experience. From the warm welcome at check-in with a refreshing drink to thoughtful touches in my room, the service was consistently excellent. besides a couple of minor miscommunications.
Location
8.0
The hotel is situated on a beautiful beach, making it an idyllic escape. though I noticed some areas could use an update. The proximity to the airport is convenient and adds to the overall appeal.
Dining
10.0
Dining at the Club Level was a highlight. the food, especially the desserts, was delicious and provided a great variety. Breakfast choices were particularly impressive, using fresh, local ingredients.
Facilities
8.0
The facilities are well-equipped and cater to various needs. though there were a couple of hiccups with lost items during my stay. Overall, services like room service were accommodating and efficient.
Walter
United States of America,
January
2025
7.2/10
My stay at the Ritz Carlton Cancun was filled with beautiful ocean views and really good service. although the decor felt somewhat outdated. The food was a highlight, especially the breakfast options that were both abundant and delicious. The beach area was pristine, but I found the noise levels in my room to be a bit disruptive at times.
Rooms
7.0
I enjoyed the stunning ocean views from my room's balcony. though the decor felt a bit old and in need of updating. The amenities provided were lacking in quality, which was disappointing for a luxury hotel.
Service
9.0
The service here was immaculate—everyone from the staff made me feel like royalty. however, there was a slight hiccup with the air conditioning during my stay. They were quick to assist, though.
Location
8.0
The hotel's location offers amazing beach access and proximity to Cancun's vibrant life. but it's a bit far from shopping areas and nightlife hotspots.
Dining
9.0
Every meal was a delight, particularly the breakfast buffet which had a fantastic variety. I did wish there were more pescatarian options available, as the selection was somewhat limited.
Facilities
8.0
The facilities were overall excellent, with a beautiful pool and beach area, and attentive service. yet, it would be nice if some areas were updated to feel more modern.
Henry
United States of America,
December
2024
6.8/10
I had an really good stay at the Kempinski Hotel Cancun. The staff were genuinely warm and accommodating, which truly set this place apart. The facilities, including the pools and beach, were lovely, though some areas could benefit from updates. Dining was a highlight with fantastic food options available, but prices can be on the higher side.
Rooms
10.0
My ocean view room was spacious and spotless, offering an amazing view of the beach. I especially appreciated the ample storage space which made it feel more like home.
Service
10.0
The service was perfect. Staff greeted me warmly and consistently went above and beyond to ensure my comfort throughout my stay.
Location
9.0
The hotel is wonderfully located right on the beach. It's also close to other dining options, which made it easy to explore beyond the resort.
Dining
9.0
I enjoyed breakfast at El Café Mexicano, which had a great variety, while the Club Lounge offered fantastic afternoon tea options. Food quality was overall excellent, though the prices at the onsite restaurants were a bit steep.
Facilities
8.0
The pool and beach facilities were enjoyable, featuring good service and comfortable seating. However, some improvements could be made, specifically in maintaining pool access options.
Abraham
United States of America,
November
2024
7.2/10
I had a wonderful stay at Kempinski Hotel Cancun, enjoying stunning ocean views from my room and great service throughout my visit. The staff were incredibly attentive and truly made my experience nice. However, I did notice that the hotel could benefit from some updates, especially as it's a bit older and some facilities felt dated. Overall, it was a relaxing escape in a beautiful location.
Rooms
8.0
The Deluxe Seaside King Room was clean and modern, featuring a lovely marble bath and lovely views. However, I found the bed to be uncomfortable, showing signs of wear.
Service
9.0
The service was really good, especially from the restaurant staff like Mr. Jimmy and Miss Maria, who were incredibly attentive and helpful. They truly enhanced my dining experience with their care and dedication.
Location
8.0
The hotel is situated right on a beautiful beach, providing a perfect backdrop for relaxation. However, some areas around the beach, such as litter and steps down to the sand, could use some attention.
Dining
9.0
Dining was good, with excellent breakfast offerings and a great experience at the Casitas Restaurant on the beach. The quality of food and attentive service made meals enjoyable, though some prices felt a bit high.
Facilities
7.0
While the facilities offered a variety of services, the gym and some in-room amenities felt outdated and could use modern upgrades to better meet guest expectations.
David
United States of America,
October
2024
6.0/10
I had a wonderful week at the Kempinski Hotel Cancun, with beautiful surroundings and delicious food. The beach and pool areas were well-maintained, providing a relaxing atmosphere. However, I did notice some upselling tactics by staff, which detracted from the overall experience. Despite this, the warm service and stunning views made it a nice stay.
Rooms
9.0
The Deluxe Seaside King Room I stayed in was spacious with all the necessary amenities. It felt luxurious and was beautifully designed.
Service
7.0
The staff were mostly friendly and attentive, though I experienced some discomfort with upselling during meals. Overall, their care was evident in their efforts.
Location
8.0
The hotel is located a bit away from popular spots like La Isla Shopping Mall, which can be a downside for those wanting nightlife, but it offered a peaceful getaway.
Dining
9.0
Breakfast was fantastic with a wide variety of quality options. Room service for breakfast was a treat, served beautifully. However, some dining options were on the pricier side.
Facilities
9.0
Facilities were excellent, including a beautiful beach area and pool. It was easy to find a spot to relax without feeling crowded.
Access exclusive early booking discounts.
Choose your spa escape today!
