What are the check-in and check-out times at Kempinski Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Kempinski Hotel Cancun, Cancun
260US$
Book here and pay
10% less
than on Booking.com!
Key details
About the Hotel
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
- Close to the beach
Perfect
9.1
9.4
4.5
4.3
Loved by guests
"The beach and view from our room was like a paradise."
"This is a beautiful luxury hotel that spares nothing to please it's guests including heating the pool water in one of its 3 very clean pools."
"The resort is located right on the beach and the pool was huge and heated... no complaints with anything."
Kempinski Hotel Cancun, rated 9.1/10 on Booking.com, offers
Rooms & Amenities
Rooms at Kempinski Hotel Cancun include spacious Deluxe Seaside and Seafront Rooms designed for comfort, featuring private balconies, rain showers, and minibar. Club Seaside Rooms offer additional access to The
Dining & Options
Dining options at Kempinski Hotel Cancun include the AAA 5-Diamond restaurant
Leisure & Spa
Kempinski Hotel Cancun features a luxurious spa, Kayantá, offering treatments inspired by ancient Mayan traditions. Guests can also enjoy the extensive
Business & Local Attractions
The hotel includes modern facilities for meetings and events, with a
View all
Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Club Seafront Double Room
2 persons
41 m²
2 Double beds
Bathtub
Balcony
room details
Deluxe Seaside King Room
2 persons
41 m²
1 King-size bed
Bathtub
Balcony
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- Currency exchange
- ATM/Cash machine
- Barber shop
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Yoga class
- Sports trainer
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Steam room
- Jacuzzi
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Separate tub and shower
Show more
Dining Onsite
At Kempinski Hotel Cancun, dining transforms into a captivating journey. Experience a blend of authentic Mexican flavors, Mediterranean delights, and fresh seafood amid romantic settings. Each venue offers a unique atmosphere, ensuring memorable culinary moments for every palate.
Fantino
Mediterranean, Seafood
Ambiance
Traditional, Romantic
Key Offerings
Savor exquisite dishes with a specially curated Tasting Menu that highlights Mediterranean delights, perfect for an intimate evening.
Reservation
Recommended
Open for dinner, 18:30 - 23:00 from Monday to Saturday.
The Club Grill
International
Ambiance
Traditional
Key Offerings
Enjoy an eclectic selection of international dishes that cater to a variety of tastes, ideal for a classic dining experience.
Reservation
Recommended
Open for dinner, 18:30 - 23:00 from Monday to Saturday.
Casitas
American, Seafood, Steakhouse
Ambiance
Romantic
Key Offerings
Indulge in a rich menu featuring prime steaks and fresh seafood, set in a cozy atmosphere that's perfect for couples.
Reservation
Recommended
Open for dinner, 19:00 - 23:00 from Monday to Saturday.
El Café Mexicano
Mexican
Ambiance
Casual
Key Offerings
Delight in traditional Mexican favorites served in a casual setting, perfect for breakfast or lunch with family.
Reservation
Not needed
Open for breakfast and lunch, 07:00 - 17:00 from Monday to Saturday.
D-Lounge
Seafood, Sushi
Ambiance
Modern
Key Offerings
Experience a vibrant lounge atmosphere featuring a creative raw bar and Omakase dishes set against a stylish backdrop.
Reservation
Recommended
Open for dinner and cocktail hour, 17:00 - 00:00 from Monday to Saturday.
The Caribe Bar and Grill
American
Ambiance
Family friendly
Key Offerings
Offering hearty American dishes, this casual spot is perfect for family meals, with a welcoming atmosphere for all.
Reservation
Not needed
Open for breakfast, lunch, and dinner, 09:00 - 18:00 from Monday to Saturday.
Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
2.2
km
Landmark
Avenida Kukulkan
1.2
km
Museum
Museo Subacuatico de Arte
720 m
Mall
Luxury Avenue
1.1
km
Landmark
Museo Sensorial del Tequila
1.1
km
Mall
Kukulcan Plaza
1.0
km
Beach
Playa Marlin
1.6
km
Shopping Area
Luxury Avenue Cancun
980 m
Aquarium
Interactive Aquarium
2.0
km
Museum
Cancun Wax Museum
2.0
km
Landmark
Yamil Lu'um Archeological Site
2.2
km
Landmark
Scorpion's Temple ruins
2.2
km
Landmark
Extreme Games Cancun
960 m
Landmark
Marlin Beach
1.3
km
Shopping Area
Fashion Harbour
1.9
km
Mall
La Madonna
1.9
km
Park
arte Garden
2.0
km
Museum
Parque Maya Cancun
2.3
km
Landmark
Museo de Arte Popular Mexicano
3.0
km
Landmark
Laguna Nichupte
2.7
km
Beach
Playa Delfines
3.7
km
Landmark
El Rey Archaeological Zone
3.7
km
Landmark
Parque Ventura Cancun
3.0
km
Landmark
Iberostar Cancun Golf Course
3.4
km
Landmark
Water Park at The Grand
3.7
km
Night club
Coco Bongo
5.0
km
Landmark
Cancun Convention Center
5.2
km
Beach
Chac Mool Beach
4.5
km
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
500 m
Night club
H Roof
430 m
Restaurants
Harry's
430 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Puerto Madero
360 m
Blvd. Kukulcan Km 14.1 Hotel Zone
Fantino
10 m
Calle Retorno Del Rey # 36 The Ritz-Carlton
The Caribe Bar & Grill
10 m
Retorno del Rey #36
Lobby Lounge at Ritz Carlton Cancun
10 m
The Ritz-Carlton
Porfirio's Cancun
480 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
El Cafe Mexicano
30 m
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Casitas
30 m
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
330 m
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
340 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
340 m
Boulevard Kukulcan Km 14.5 Lote 38
Vicente Asador De Brasa
610 m
Blvd Kukulcan Km 12
Explore Cancun
Activities Near Kempinski Hotel Cancun
Museo Subacuatico de Arte
9 minutes walking
Underwater art museum featuring submerged sculptures. Popular for snorkeling and diving experiences.
Avenida Kukulkan
15 minutes walking
Main avenue of Cancun lined with shops, restaurants, and hotels. Great for leisurely strolls and shopping.
Mayan Museum of Cancun
5 minutes drive
Museum displaying Mayan artifacts and culture. Offers guided tours and stunning exhibits.
Harry's
6 minutes walking
Steakhouse with a vibrant atmosphere. Signature dishes feature premium cuts and fresh seafood.
Puerto Madero
5 minutes walking
Argentine grill known for its upscale setting and delicious meats. Reservations recommended for peak times.
The Caribe Bar & Grill
1 minute walking
Casual dining spot with beach views. Offers local dishes and tropical drinks in a laid-back environment.
H Roof
6 minutes walking
Chic rooftop bar featuring cocktails and stunning views. Regular live music creates a vibrant social scene.
Interactive Aquarium
25 minutes walking
Family-friendly aquarium with interactive exhibits. Fun for all ages, with touch pools and feeding sessions.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Clay
United States,
February
2025
7.2/10
My stay was overall good, with perfect service and a stunning oceanfront suite. though I did encounter a couple of minor setbacks. The beach area was beautiful, and the food quality at the Club Level was great. However, I noticed some inconsistencies in room cleanliness and a couple of unprofessional interactions with staff.
Rooms
10.0
The oceanfront suite was absolutely fabulous. spacious, immaculate, and with amazing views. I truly felt at home with the generous storage and ample bathrooms, complementing the relaxing ambiance.
Service
9.0
The staff were attentive and genuinely seemed to care about my experience. From the warm welcome at check-in with a refreshing drink to thoughtful touches in my room, the service was consistently excellent. besides a couple of minor miscommunications.
Location
8.0
The hotel is situated on a beautiful beach, making it an idyllic escape. though I noticed some areas could use an update. The proximity to the airport is convenient and adds to the overall appeal.
Dining
10.0
Dining at the Club Level was a highlight. the food, especially the desserts, was delicious and provided a great variety. Breakfast choices were particularly impressive, using fresh, local ingredients.
Facilities
8.0
The facilities are well-equipped and cater to various needs. though there were a couple of hiccups with lost items during my stay. Overall, services like room service were accommodating and efficient.
Walter
United States,
January
2025
7.2/10
My stay at the Ritz Carlton Cancun was filled with beautiful ocean views and really good service. although the decor felt somewhat outdated. The food was a highlight, especially the breakfast options that were both abundant and delicious. The beach area was pristine, but I found the noise levels in my room to be a bit disruptive at times.
Rooms
7.0
I enjoyed the stunning ocean views from my room's balcony. though the decor felt a bit old and in need of updating. The amenities provided were lacking in quality, which was disappointing for a luxury hotel.
Service
9.0
The service here was immaculate-everyone from the staff made me feel like royalty. however, there was a slight hiccup with the air conditioning during my stay. They were quick to assist, though.
Location
8.0
The hotel's location offers amazing beach access and proximity to Cancun's vibrant life. but it's a bit far from shopping areas and nightlife hotspots.
Dining
9.0
Every meal was a delight, particularly the breakfast buffet which had a fantastic variety. I did wish there were more pescatarian options available, as the selection was somewhat limited.
Facilities
8.0
The facilities were overall excellent, with a beautiful pool and beach area, and attentive service. yet, it would be nice if some areas were updated to feel more modern.
Henry
United States,
December
2024
6.8/10
I had an really good stay at the Kempinski Hotel Cancun. The staff were genuinely warm and accommodating, which truly set this place apart. The facilities, including the pools and beach, were lovely, though some areas could benefit from updates. Dining was a highlight with fantastic food options available, but prices can be on the higher side.
Rooms
10.0
My ocean view room was spacious and spotless, offering an amazing view of the beach. I especially appreciated the ample storage space which made it feel more like home.
Service
10.0
The service was perfect. Staff greeted me warmly and consistently went above and beyond to ensure my comfort throughout my stay.
Location
9.0
The hotel is wonderfully located right on the beach. It's also close to other dining options, which made it easy to explore beyond the resort.
Dining
9.0
I enjoyed breakfast at El Cafe Mexicano, which had a great variety, while the Club Lounge offered fantastic afternoon tea options. Food quality was overall excellent, though the prices at the onsite restaurants were a bit steep.
Facilities
8.0
The pool and beach facilities were enjoyable, featuring good service and comfortable seating. However, some improvements could be made, specifically in maintaining pool access options.
Abraham
United States,
November
2024
7.2/10
I had a wonderful stay at Kempinski Hotel Cancun, enjoying stunning ocean views from my room and great service throughout my visit. The staff were incredibly attentive and truly made my experience nice. However, I did notice that the hotel could benefit from some updates, especially as it's a bit older and some facilities felt dated. Overall, it was a relaxing escape in a beautiful location.
Rooms
8.0
The Deluxe Seaside King Room was clean and modern, featuring a lovely marble bath and lovely views. However, I found the bed to be uncomfortable, showing signs of wear.
Service
9.0
The service was really good, especially from the restaurant staff like Mr. Jimmy and Miss Maria, who were incredibly attentive and helpful. They truly enhanced my dining experience with their care and dedication.
Location
8.0
The hotel is situated right on a beautiful beach, providing a perfect backdrop for relaxation. However, some areas around the beach, such as litter and steps down to the sand, could use some attention.
Dining
9.0
Dining was good, with excellent breakfast offerings and a great experience at the Casitas Restaurant on the beach. The quality of food and attentive service made meals enjoyable, though some prices felt a bit high.
Facilities
7.0
While the facilities offered a variety of services, the gym and some in-room amenities felt outdated and could use modern upgrades to better meet guest expectations.
David
United States,
October
2024
6.0/10
I had a wonderful week at the Kempinski Hotel Cancun, with beautiful surroundings and delicious food. The beach and pool areas were well-maintained, providing a relaxing atmosphere. However, I did notice some upselling tactics by staff, which detracted from the overall experience. Despite this, the warm service and stunning views made it a nice stay.
Rooms
9.0
The Deluxe Seaside King Room I stayed in was spacious with all the necessary amenities. It felt luxurious and was beautifully designed.
Service
7.0
The staff were mostly friendly and attentive, though I experienced some discomfort with upselling during meals. Overall, their care was evident in their efforts.
Location
8.0
The hotel is located a bit away from popular spots like La Isla Shopping Mall, which can be a downside for those wanting nightlife, but it offered a peaceful getaway.
Dining
9.0
Breakfast was fantastic with a wide variety of quality options. Room service for breakfast was a treat, served beautifully. However, some dining options were on the pricier side.
Facilities
9.0
Facilities were excellent, including a beautiful beach area and pool. It was easy to find a spot to relax without feeling crowded.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at USD 20 per day.
Internet
Wireless internet is available in public areas for free.
Breakfast
A full breakfast is served at the price of US$40 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Japanese, Russian
Year renovated:
2006
Number of floors:
9
Number of rooms:
363
Former name
The Ritz-Carlton, Cancun
FAQs
About Kempinski Hotel Cancun
How far is Kempinski Hotel Cancun from Cancun International Airport?
The hotel is located 20 km from Cancun International Airport, approximately a 21-minute drive.
What dining options are available at Kempinski Hotel Cancun?
The hotel features on-site dining options including The Sushi Bar for Asian specialties and Fantino for Mediterranean cuisine.
Is there beach access at Kempinski Hotel Cancun?
The hotel offers direct access to a private beach equipped with cabanas and beach service.
What recreational facilities are available at Kempinski Hotel Cancun?
Guests can enjoy two outdoor swimming pools, a gym, tennis courts, and a wellness spa.
Does Kempinski Hotel Cancun provide Wi-Fi in the rooms?
Yes, Wi-Fi is available for free throughout the hotel, including in the rooms.
Are there any activities for children at Kempinski Hotel Cancun?
The hotel features a kids' club and children's play area to entertain young guests.
How far is Kempinski Hotel Cancun from popular nearby attractions?
The hotel is 2 km from Aquaworld and 2 km from the Mayan Museum of Cancun.
What amenities are included in the rooms at Kempinski Hotel Cancun?
Rooms feature air conditioning, a balcony with ocean views, a mini bar, and a work desk.
Does Kempinski Hotel Cancun offer airport transfer services?
The hotel can arrange paid airport shuttle services for guests.
Is there parking available at Kempinski Hotel Cancun?
Private parking is available on-site for 20 USD per day, and reservation is not needed.
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